Shipping Policy
AT VELTIS LIFE WE STAND BEHIND EVERYTHING WE MAKE.
Every product that carries the Veltis Life name is backed by our 30-day money back guarantee. We built this policy because we believe in what we make — and we are willing to take the financial risk of that belief so you do not have to.
THE 30-DAY MONEY BACK GUARANTEE
If you take any Veltis Life product consistently for 30 days and do not feel a meaningful difference in the promised outcome we will refund you in full. No questions asked. No complicated return process. No restocking fees. No battle with customer service.
To request a refund under our 30-day guarantee contact us at support@veltislife.com within 30 days of receiving your order. Include your order number and a brief description of your experience. We will process your refund within 3 to 5 business days of receiving your request. Refunds are issued to the original payment method used at checkout.
Please note the following conditions of our guarantee.
The 30-day guarantee applies to one unit per product per household for first-time purchases. The guarantee requires that you have used the product consistently for the full 30-day period — we cannot guarantee results for products that were not used as directed. Subscription orders are eligible for the guarantee on the first shipment only. Subsequent subscription shipments are subject to our standard return policy below.
STANDARD RETURN POLICY
For returns outside of the 30-day guarantee window the following policy applies.
Unopened products in their original packaging may be returned within 60 days of the original purchase date for a full refund minus a 10 percent restocking fee. Opened products outside of the 30-day guarantee window are not eligible for return or refund. Products purchased as part of a bundle are refunded at the bundle price — individual product prices do not apply to bundle refunds.
To initiate a return contact us at support@veltislife.com with your order number and reason for return. We will provide you with return instructions and a return authorization number. Returns received without a return authorization number will not be processed. Return shipping costs are the responsibility of the customer unless the return is the result of a Veltis Life error such as a wrong product shipped or a damaged item received.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged product or an incorrect item contact us at support@veltislife.com within 7 days of receiving your order. Include your order number and a photo of the damaged or incorrect item. We will ship a replacement at no cost to you or issue a full refund at your preference. Return shipping for damaged or incorrect items is covered by Veltis Life.
SUBSCRIPTION CANCELLATIONS
You may cancel your Veltis Life subscription at any time with no cancellation fees and no questions asked. To cancel log into your Veltis Life account and navigate to the subscription management section or contact us at support@veltislife.com and we will cancel on your behalf. Cancellation requests must be received before your next scheduled shipment date to avoid being charged for that order. Orders that have already been processed and shipped at the time of your cancellation request are subject to the standard return policy above.
PROCESSING TIME
All approved refunds are processed within 3 to 5 business days of approval. Please allow an additional 3 to 10 business days for the refund to appear on your original payment method depending on your bank or credit card provider. If you have not received your refund after 10 business days contact us at support@veltislife.com and we will investigate immediately.
CONTACT US
Questions about our refund policy or your specific order? We are here to help.
Email: support@veltislife.com Response time: Within 1 business day We read every message and respond personally.
END OF PIECE 3 — REFUND POLICY
PIECE 4 — SHIPPING POLICY
Page title: Shipping Policy
Last updated: April 2026
VELTIS LIFE SHIPPING OVERVIEW
We want your Veltis Life products in your hands as quickly as possible. Every order is processed and fulfilled with the same standard of care that goes into every product we make. Here is everything you need to know about how we ship.
ORDER PROCESSING TIME
All Veltis Life orders are processed within 1 to 3 business days of being placed. Business days are Monday through Friday excluding federal holidays. Orders placed on weekends or federal holidays begin processing on the next available business day. You will receive an order confirmation email immediately after your purchase is completed and a separate shipping confirmation email with your tracking number as soon as your order leaves our fulfillment facility.
During high-volume periods such as new product launches and promotional events processing times may extend to 3 to 5 business days. We will communicate any delays proactively via email.
SHIPPING METHODS AND DELIVERY TIMES
Standard Shipping — United States: Estimated delivery 3 to 5 business days after shipment. Available on all orders. Free on all subscription orders and on one-time purchase orders of $75 or more.
Expedited Shipping — United States: Estimated delivery 2 to 3 business days after shipment. Available at checkout for an additional fee calculated based on your delivery location and order weight.
Express Shipping — United States: Estimated delivery 1 to 2 business days after shipment. Available at checkout for an additional fee calculated based on your delivery location and order weight.
Please note that delivery time estimates begin from the date your order ships — not the date your order is placed. Processing time is separate from shipping time.
SHIPPING RATES
Free shipping is available in the following circumstances.
All subscription orders ship free regardless of order value. This applies to every shipment in your subscription for as long as your subscription remains active.
One-time purchase orders of $75 or more qualify for free standard shipping automatically. The free shipping discount is applied at checkout when your order total meets or exceeds the $75 threshold before taxes.
One-time purchase orders under $75 are subject to standard shipping rates calculated at checkout based on your delivery address and the weight of your order.
Expedited and express shipping rates are calculated at checkout for all orders regardless of order value.
WHERE WE SHIP
Veltis Life currently ships within the United States only including Alaska and Hawaii. We do not currently ship to US territories, APO or FPO military addresses, or international destinations. We are working toward expanding our shipping capabilities and will announce international shipping availability when it becomes available.
TRACKING YOUR ORDER
Every Veltis Life order comes with full tracking from the moment it leaves our fulfillment facility. Your shipping confirmation email includes your tracking number and a direct link to track your package in real time. If you have not received a shipping confirmation email within 3 business days of placing your order please check your spam or junk folder first and then contact us at support@veltislife.com with your order number and we will investigate immediately.
LOST OR STOLEN PACKAGES
Veltis Life is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking information shows your package was delivered but you have not received it we recommend the following steps. Check with neighbors and building management in case the package was left in an alternate location. Check all entry points to your home as carriers sometimes leave packages in unexpected locations. Wait 24 hours as packages are occasionally marked as delivered before they physically arrive. Contact the carrier directly with your tracking number to open a missing package investigation.
If after completing these steps you still cannot locate your package contact us at support@veltislife.com with your order number and we will work with you to find a resolution. We handle every situation individually and do our best to make it right.
DAMAGED PACKAGES
If your order arrives damaged please do not discard the packaging. Take photos of the damaged package and the damaged product before opening or using anything. Contact us at support@veltislife.com within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement shipment or issue a full refund at your preference. Damaged package claims received after 7 days of the delivery date may not be eligible for resolution.
SUBSCRIPTION SHIPPING
All Veltis Life subscription orders ship automatically on your chosen delivery schedule — every 30 days, every 60 days, or every 90 days. Subscription orders always ship free regardless of order value. You will receive an email notification 3 days before each subscription shipment is processed giving you time to make any changes to your order, delivery address, or schedule before it ships. To manage your subscription delivery schedule log into your Veltis Life account or contact us at support@veltislife.com.
CONTACT US
Questions about your shipment or delivery? We respond to every message within one business day.
Email: support@veltislife.com Response time: Within 1 business day