Refund Policy
AT VELTIS LIFE WE STAND BEHIND EVERYTHING WE MAKE.
Every product that carries the Veltis Life name is backed by our 30-day money back guarantee. We built this policy because we believe in what we make — and we are willing to take the financial risk of that belief so you do not have to.
THE 30-DAY MONEY BACK GUARANTEE
If you take any Veltis Life product consistently for 30 days and do not feel a meaningful difference in the promised outcome we will refund you in full. No questions asked. No complicated return process. No restocking fees. No battle with customer service.
To request a refund under our 30-day guarantee contact us at support@veltislife.com within 30 days of receiving your order. Include your order number and a brief description of your experience. We will process your refund within 3 to 5 business days of receiving your request. Refunds are issued to the original payment method used at checkout.
Please note the following conditions of our guarantee.
The 30-day guarantee applies to one unit per product per household for first-time purchases. The guarantee requires that you have used the product consistently for the full 30-day period — we cannot guarantee results for products that were not used as directed. Subscription orders are eligible for the guarantee on the first shipment only. Subsequent subscription shipments are subject to our standard return policy below.
STANDARD RETURN POLICY
For returns outside of the 30-day guarantee window the following policy applies.
Unopened products in their original packaging may be returned within 60 days of the original purchase date for a full refund minus a 10 percent restocking fee. Opened products outside of the 30-day guarantee window are not eligible for return or refund. Products purchased as part of a bundle are refunded at the bundle price — individual product prices do not apply to bundle refunds.
To initiate a return contact us at support@veltislife.com with your order number and reason for return. We will provide you with return instructions and a return authorization number. Returns received without a return authorization number will not be processed. Return shipping costs are the responsibility of the customer unless the return is the result of a Veltis Life error such as a wrong product shipped or a damaged item received.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged product or an incorrect item contact us at support@veltislife.com within 7 days of receiving your order. Include your order number and a photo of the damaged or incorrect item. We will ship a replacement at no cost to you or issue a full refund at your preference. Return shipping for damaged or incorrect items is covered by Veltis Life.
SUBSCRIPTION CANCELLATIONS
You may cancel your Veltis Life subscription at any time with no cancellation fees and no questions asked. To cancel log into your Veltis Life account and navigate to the subscription management section or contact us at support@veltislife.com and we will cancel on your behalf. Cancellation requests must be received before your next scheduled shipment date to avoid being charged for that order. Orders that have already been processed and shipped at the time of your cancellation request are subject to the standard return policy above.
PROCESSING TIME
All approved refunds are processed within 3 to 5 business days of approval. Please allow an additional 3 to 10 business days for the refund to appear on your original payment method depending on your bank or credit card provider. If you have not received your refund after 10 business days contact us at support@veltislife.com and we will investigate immediately.
CONTACT US
Questions about our refund policy or your specific order? We are here to help.
Email: support@veltislife.com Response time: Within 1 business day We read every message and respond personally.