Privacy Policy
YOUR PRIVACY MATTERS TO VELTIS LIFE.
We are committed to protecting your personal information and being transparent about how we collect, use, and protect it. This Privacy Policy explains what information we collect when you visit veltislife.com, how we use that information, and what choices you have regarding your personal data. By using our website and purchasing our products you agree to the terms of this Privacy Policy.
INFORMATION WE COLLECT
Personal Information You Provide: When you place an order, create an account, subscribe to our email list, or contact our customer support team you voluntarily provide us with personal information. This may include your full name, email address, shipping address, billing address, phone number, and payment information. We do not store your full credit card number — payment processing is handled by secure third-party payment processors including Shopify Payments and other processors available at checkout.
Information Collected Automatically: When you visit veltislife.com our website automatically collects certain information about your device and browsing behavior. This includes your IP address, browser type and version, operating system, pages visited on our site, time spent on each page, referring website, and the date and time of your visit. This information is collected through cookies, pixel tags, and similar tracking technologies.
Information From Third Parties: We may receive information about you from third-party partners including advertising platforms such as Meta and Google, analytics providers, and email marketing platforms. This information helps us understand how customers find and interact with Veltis Life and allows us to deliver more relevant advertising and communications.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes.
To process and fulfill your orders — your name, address, and payment information are used to complete your purchase and deliver your products to you.
To manage your account and subscription — your email address and account information are used to manage your Veltis Life account, process subscription orders, and send you account-related communications.
To send marketing communications — with your consent we use your email address to send you marketing emails including new product announcements, promotional offers, educational wellness content, and brand updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.
To improve our website and products — we use automatically collected data to understand how visitors use veltislife.com, identify areas for improvement, and optimize the shopping experience.
To deliver targeted advertising — we use cookies and tracking pixels to deliver relevant advertising to you on platforms including Meta and Google based on your browsing behavior and purchase history.
To comply with legal obligations — we may use your information to comply with applicable laws, respond to legal requests, and protect the rights and safety of Veltis Life and our customers.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. Ever. We share your information only in the following limited circumstances.
Service providers — we share your information with trusted third-party service providers who help us operate our business including Shopify for ecommerce platform services, Klaviyo for email marketing, shipping carriers for order fulfillment, and payment processors for transaction processing. These providers are contractually required to protect your information and use it only for the purposes we specify.
Advertising partners — we share limited data including email addresses and browsing behavior with advertising platforms including Meta and Google to deliver targeted advertising. This sharing is governed by the privacy policies of those platforms.
Legal requirements — we may disclose your information if required to do so by law or in response to valid legal process including a court order, subpoena, or government request.
Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our business your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change via email.
COOKIES AND TRACKING TECHNOLOGIES
Veltis Life uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Essential cookies — required for the website to function properly including shopping cart functionality and checkout processing. These cannot be disabled.
Analytics cookies — used to collect information about how visitors use our website including which pages are visited most frequently and how visitors navigate through the site. This data is used in aggregate form to improve our website.
Marketing cookies — used to deliver relevant advertising on third-party platforms and track the effectiveness of our advertising campaigns.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of veltislife.com including your ability to complete a purchase.
YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information.
Access — you may request a copy of the personal information we hold about you by contacting us at support@veltislife.com.
Correction — you may request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion — you may request that we delete your personal information subject to certain exceptions such as information we are required to retain for legal or business purposes.
Opt-out of marketing — you may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us at support@veltislife.com.
Opt-out of targeted advertising — you may opt out of targeted advertising by adjusting your preferences on the relevant advertising platforms or by using the opt-out tools provided by the Digital Advertising Alliance at optout.aboutads.info.
To exercise any of these rights contact us at support@veltislife.com. We will respond to your request within 30 days.
DATA SECURITY
We take the security of your personal information seriously. We implement industry-standard security measures including SSL encryption on all pages of veltislife.com, secure payment processing through PCI-compliant payment processors, and restricted access to personal information within our organization. However no method of transmission over the internet or method of electronic storage is 100 percent secure. While we strive to protect your personal information we cannot guarantee its absolute security.
CHILDREN'S PRIVACY
Veltis Life is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information please contact us at support@veltislife.com and we will delete that information promptly.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes we will update the Last Updated date at the top of this page and notify you by email if the changes are material. Your continued use of veltislife.com after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
CONTACT US
If you have questions or concerns about this Privacy Policy or how we handle your personal information please contact us.
Email: support@veltislife.com Response time: Within 1 business day Mailing address: Your LLC business address