FAQ

SECTION 1 — PRODUCTS AND INGREDIENTS

Question 1: What makes Veltis Life different from other supplement brands?

Veltis Life was built by a professional NFL player who spent a career demanding the absolute most from his body and could not find supplements that met that standard. Every product in the Veltis Life lineup is manufactured in an FDA-registered GMP-certified facility, third-party tested for purity and potency, and sold with complete ingredient transparency — no proprietary blends, no hidden doses, no fillers. Every ingredient is shown. Every dose is listed. Every purchase is backed by a 30-day money back guarantee. That combination of athletic credibility, clinical transparency, and personal accountability is what separates Veltis Life from every other brand in the supplement space.

Question 2: Are your products safe to take?

Every Veltis Life product is manufactured in an FDA-registered facility following Current Good Manufacturing Practices — the federal standard for supplement production. Every batch is third-party tested for purity, potency, and the absence of contaminants. Certificates of Analysis are available on every product page for customers who want to review the testing documentation directly. If you are currently taking prescription medication or have an existing health condition we always recommend consulting your healthcare provider before adding any new supplement to your routine.

Question 3: Do your products contain any artificial ingredients, fillers, or proprietary blends?

No. Every Veltis Life product is formulated without artificial colors, flavors, sweeteners, or unnecessary fillers. There are no proprietary blends anywhere in our lineup — a proprietary blend is an ingredient list that shows you what is in the product but hides the individual doses behind a total weight. We do not do that. Every active ingredient is listed with its exact dose so you know precisely what you are taking and why. What you see on the label is exactly what is in the bottle.

Question 4: Are your products FDA approved?

Dietary supplements are regulated differently from pharmaceutical drugs under US federal law. The FDA does not approve supplements before they reach the market — but they do regulate manufacturing standards, labeling requirements, and the safety of ingredients used. Every Veltis Life product is manufactured in compliance with FDA regulations and Current Good Manufacturing Practices. The following statement is required by law and appears on every Veltis Life product — these statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Question 5: Can I take multiple Veltis Life products together?

Yes — our products are designed to work together as a complete daily wellness system. The Daily Stack — Magnesium Glycinate, Collagen Peptides, and Probiotic 40 Billion with Prebiotics — is our most popular combination and is specifically formulated to complement each other throughout your day. Take your Collagen Peptides in the morning with your coffee. Take your Probiotic with breakfast. Take your Magnesium Glycinate before bed. If you are considering adding Ashwagandha Plus to your stack it pairs particularly well with Magnesium Glycinate as the Veltis Life Sleep Stack for customers whose primary goal is deeper sleep and stress management.

SECTION 2 — ORDERS AND SHIPPING

Question 6: How long does shipping take?

All Veltis Life orders are processed and shipped from our fulfillment facility within one to three business days of your order being placed. Standard shipping within the United States typically takes three to five business days after your order ships. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility. We currently ship within the United States only.

Question 7: Do you offer free shipping?

Yes. All subscription orders ship free regardless of order value. One-time purchase orders qualify for free shipping on orders of $75 or more. Orders under $75 on a one-time purchase basis are subject to standard shipping rates calculated at checkout based on your delivery location.

Question 8: Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change to your order please contact us at support@veltislife.com as soon as possible after placing it. We will do everything we can to accommodate changes before your order enters the fulfillment process. Once an order has shipped we are unable to make changes but our 30-day money back guarantee means you can return any product that does not meet your expectations.

SECTION 3 — SUBSCRIPTIONS AND BILLING

Question 9: How does the Subscribe and Save program work?

When you choose Subscribe and Save at checkout you save 15 percent on every order and your products ship automatically on your chosen schedule — every 30 days, every 60 days, or every 90 days depending on your preference. You are never locked in. You can pause, skip, or cancel your subscription at any time with no fees and no questions asked. To manage your subscription log into your Veltis Life account and navigate to the subscription management section where you can adjust your delivery frequency, update your shipping address, swap products, or cancel entirely.

Question 10: What is your refund and return policy?

Every Veltis Life product is backed by a 30-day money back guarantee. If you take any Veltis Life product consistently for 30 days and do not feel a meaningful difference in the promised outcome contact us at support@veltislife.comwithin 30 days of receiving your order and we will process a full refund. No questions asked. No complicated return process. No restocking fees. We offer this guarantee because we believe in every product we make and we are willing to take the financial risk of that belief. Please note that the 30-day guarantee applies to one unit per product per household for first-time purchases.

Question 11: How do I contact Veltis Life customer support?

Email us at support@veltislife.com and a real person will respond within one business day. We do not use automated customer service bots. Every message is read and responded to personally. If you have a question about your order, your subscription, your products, or anything else — we want to hear from you.

SECTION 4 — RESULTS AND USAGE

Question 12: How long until I see results?

Results vary by product and by individual but here is what most customers experience. Magnesium Glycinate — most customers notice improved sleep quality and reduced muscle tension within 7 to 14 days of consistent daily use. Collagen Peptides — nail strength typically improves within 3 to 4 weeks. Skin elasticity and hair changes follow over 6 to 12 weeks of uninterrupted daily use. Probiotic 40 Billion with Prebiotics — most customers notice improved digestive comfort and reduced bloating within 2 to 3 weeks. Ashwagandha Plus — most customers notice meaningful changes in stress response and mental clarity within 2 to 3 weeks. The key word across all products is consistency. These are foundational daily supplements that work cumulatively — not overnight pharmaceuticals. Give your body the 30 days it needs and the results follow.

Question 13: What is the best way to take my Veltis Life products?

Magnesium Glycinate — take 3 capsules daily with water approximately 30 to 60 minutes before bed. Collagen Peptides — add one scoop to your morning coffee, tea, smoothie, or water and stir for 30 seconds. It dissolves completely with no flavor impact. Probiotic 40 Billion with Prebiotics — take one capsule daily with water in the morning either before breakfast or with a light meal. Ashwagandha Plus — take the recommended serving daily with water. For stress support during the day take it in the morning. For sleep support take it 60 minutes before bed. Store all products in a cool dry place away from direct sunlight.

Question 14: Can I take Veltis Life products if I am pregnant or nursing?

If you are pregnant, nursing, or planning to become pregnant please consult your healthcare provider before taking any Veltis Life product. While our products are formulated with clean safe ingredients the specific nutritional needs during pregnancy and nursing are best assessed by a qualified healthcare professional who knows your individual situation.